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Privacy Policy


We are committed to protecting your privacy. The information collected about you will help us to process orders and to provide a more personalised shopping experience to you. Please read on for more detail about our privacy policy.

What information do we collect and how do we use it?

When you order we need to know your name, trade account details, e-mail address and delivery address. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which will enable us to contact you urgently if there is a problem with your order.

To help our carrier to deliver your order, your telephone number is printed on the address label of your orders.

From time to time, to enable us to provide the service level that you expect from Trust Media Distribution, we will ask you to confirm your customer account details to ensure that our database records are up to date.

We personalise your shopping experience by using your purchases to shape our recommendations about the books, CDs, cassettes, software, gifts and videos/DVDs that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new website services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to serviceline@tmdistribution.co.uk (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.)

How does Trust Media Distribution protect customer information?

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you provide to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will Trust Media Distribution disclose the information it collects to outside parties?

Trust Media Distribution does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to serviceline@tmdistribution.co.uk. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.)

Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

What is the e-mail policy of Trust Media Distribution?

When you place an order, you will receive an e-mail confirming receipt of your order. You will also receive an e-mail confirming the purchase number of your order. Please keep this number safe in the unlikely event that you may need to contact us if the parcel has been delayed, lost or damaged.

When your order has been invoiced, you will receive another e-mail to notify you that your order is about to be shipped. As a user of www.tmdistribution.co.uk, you may occasionally receive e-mails advising you of special offers or notices that may interest you.

We hope that you will enjoy receiving these e-mails. However, if you would prefer not to receive any such e-mails, please let us know by sending an e-mail to serviceline@tmdistribution.co.uk. You can also be removed from our e-mail list by writing to us at:

  • Trust Media Distribution
  • Call Centre
  • PO Box 300
  • Kingstown Broadway
  • Carlisle
  • Cumbria
  • CA3 0QS

What about cookies?

Cookies are used by almost every site on the internet. Cookies are small pieces of information that are stored by your internet browser on your computer's hard drive to allow a variety of different functions to be achieved.

www.tmdistribution.co.uk requires cookies to be stored on your computer in order to function fully, and we are required by law to get your consent before storing them. All modern browsers have the means to disable cookies and if your browser has cookies disabled you will need to enable them before you can log in to the site. Until you log in no cookies will be stored on your computer.

The cookies stored by this website are used only to maintain security and remember you when you return to the site. They do not contain any personal information.

What about links to other internet sites?

www.tmdistribution.co.uk may link to, or may be linked from, internet sites that are not operated by Trust Media Distribution (for example, publisher movie clips linked to YouTube). Trust Media Distribution is not responsible for the content or privacy practices of these sites. Visitors to these sites should refer to the separate privacy policies and practices of these sites.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.tmdistribution.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to serviceline@tmdistribution.co.uk.

Your consent

By using this web site, you consent to the collection and use of this information by Trust Media Distribution. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. By submitting your order, you consent to this transfer. Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to this website, new www.tmdistribution.co.uk services and special offers we think you'll find valuable.

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